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ITSM Weekly The Podcast Antipodean, featuring Carol Skyring as guest speaker

 

ITSM Weekly The Podcast Antipodean (Episode 2) from ServiceSphere on Vimeo.

Carol discusses:

  • The state of social media in Australia – Nielson report
  • Australian companies concerned but jumping on board without a strategy or policy
  • Stop-think- before you Tweet!
  • Management of risk – Chrysler employee fired over Tweet
  • Service Desk support via Twitter & Digital mentoring at Deloitte
  • The next big thing – enterprise “YouTube” tools for video collaborationSocial media impact – students expelled and Zimbabwe man arrested
  • Nothing is private on the internet
  • Real-life twitter
  • Twourette’s
  • Tapping collective intelligence
  • Twitter – social or communication network - a one or two way street
  • Carol’s recommendation for collaboration – WIKI
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